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Policy Details – Akshat Rasayan

At Akshat Rasayan, we maintain transparency, ethical practices, and customer satisfaction. The following policies outline our standards regarding product quality, shipping, returns, safety, and more.

  1. Quality Policy

We adhere to strict quality control measures to ensure that every product meets international standards.

  • All our chemicals are manufactured using high-grade raw materials.
  • Products undergo multiple quality checks before dispatch.
  • Certificates of Analysis (COA) and Material Safety Data Sheets (MSDS) are available on request.

  1. Shipping & Delivery Policy

We ship our products across India and to select international markets.

  • Dispatch Time: Orders are usually dispatched within 3-5 working days.
  • Delivery Time: Domestic orders are delivered within 7-10 working days; international delivery timelines may vary.
  • Shipping Charges: Calculated based on order volume, weight, and destination.
  • Tracking: Tracking details are provided once the shipment is dispatched.

  1. Return & Replacement Policy

We take pride in the quality of our products. However, in rare instances:

  • Returns are accepted only for damaged, expired, or incorrectly shipped items.
  • Requests for returns/replacements must be made within 7 days of receipt.
  • Proof of damage (photos or videos) must be submitted via email.
  • Approved replacements will be shipped at no extra cost.

  1. Cancellation Policy

  • Orders can be canceled within 24 hours of placement.
  • Once an order is processed or shipped, it cannot be canceled
  • Refunds for canceled orders (if prepaid) will be processed within 7 working days.

  1. Safety & Compliance

  • All chemicals are handled, stored, and shipped as per industry safety standards.
  • Customers must use our products as per applicable safety guidelines and industry regulations.
  • We comply with national and international chemical handling norms, including REACH and ISO standards (as applicable).

  1. Privacy Policy

  • Customer information is kept confidential and used only for order processing and communication.
  • We do not sell or share personal or business data with third parties without consent.

  1. Payment Policy

  • We accept payments via bank transfer, UPI, credit/debit cards, and approved credit terms for B2B clients.
  • Invoices are issued upon order confirmation and must be cleared as per the agreed payment terms.

  1. Dispute Resolution

  • In case of disputes, our team will attempt to resolve the issue amicably.
  • The jurisdiction for legal matters lies in [Insert your city, e.g., Mumbai or Delhi], India.

Contact Information

Akshat Rasayan
225, RG Complex-1, Sector-14, Prashant Vihar
Rohini, Delhi- 110085
Phone: +91- 9810195775

Email: akshatrasayan@gmail.com

Website: www.akshatrasayan.com

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