Cancellations and Refunds Policy – Akshat Rasayan
At Akshat Rasayan, we strive to provide a seamless and transparent purchase experience for our customers. Please read our cancellation and refund policy carefully to understand your rights and responsibilities.
Order Cancellations
- Timeframe: Orders can be canceled within 24 hours of placement.
- How to Cancel: Please email us at akshatrasayan@gmail.com or call +91- 9810195775 with your order details
- Eligibility: Cancellations are only accepted before the order has been processed or dispatched.
- Processed Orders: Once the order is packed or shipped, it cannot be cancelled.
Refund Policy
- Refunds on Cancellations: If the order is canceled within the eligible time frame, a full refund will be processed.
- Refund Processing Time: Approved refunds will be credited within 7–10 working days via the original payment method.
- Shipping Charges: If shipping has already been initiated, shipping and handling charges may be non-refundable.
Refunds on Returns
- Accepted Only If:
- You received a damaged, expired, or incorrect product.
- The product is returned in its original packaging and unused condition.
- Timeframe for Return Request: Within 7 days of product delivery.
- Verification: Photo or video evidence must be submitted to verify the issue.
- Replacement or Refund: Once approved, we will offer a replacement or full/partial refund, depending on the situation.
Non-Refundable Items
- Custom formulations, made-to-order products, or bulk orders cannot be refunded unless proven defective.
- Products returned without prior approval will not be eligible for a refund.
Need Help?
For any concerns regarding cancellations or refunds, please contact us:
Email: akshatrasayan@gmail.com
Phone: +91- 9810195775